Frequently Asked Questions (FAQ)

Introducing Shariot: offering affordable hourly vehicle rentals since October 2020. With rates as low as $5.90 per hour, our diverse fleet includes Jaguars to Mercedes Benz, catering to all needs from daily errands to delivery duties with our hourly rental. Partnering with Grab and Lalamove, we enable you to earn more through delivery jobs. Experience Shariot - the best of both worlds.

• Affordability: Rates from $5.90/hr, making Shariot an affordable choice for your short-term transportation.
• Diverse Fleet: From Jaguars to Alphards, Shariot's fleet caters to various preferences and needs.
• Drive for Top Delivery Companies: Partnered with Grab, Lalamove, and other key logistics companies, Shariot enables users to earn extra income by renting vehicles for deliveries.
• 24/7 Accessibility: Shariot's services are conveniently available islandwide, 24/7, ensuring users can find nearby vehicles anytime.
• Fast Online Signup: Experience a seamless onboarding process with quick and online sign-up, completing in less than 1 minute.

We’re always looking to improve our services to serve you better. To submit your feedback, you can use our app's feedback form. Alternatively, you can send an email to support@shariot.com. For suggesting new locations, please email us at contact@shariot.com, and we'll endeavor to add cars there promptly. Join our Telegram group, "Shariot Car-Sharing (Official)," for updates on new Shariot car locations and other important announcements. Stay connected with our official community!

Shariot offers a car sharing experience built around an A-to-A car sharing model. What this means is that users must return vehicles rented to the car park in which they originally retrieved it from. With the completion of each trip, users are to park at one of our Reserved Shariot car sharing lots.

There are no caps on the distance travelled or the accrued mileage. Users simply pay for the time they need and use the vehicle as their own. Users will be required to pay for their own fuel along with use their NETS CashCard for any parking/road fees.

Shariot currently offers membership and use of our services to those who meet the required conditions:

• Age between 22 - 65 years old
• Singaporeans or PRs with a Singpass Holder
• Singaporeans or PRs who possess a valid Singapore driving license with 1-year of local driving experience (as indicated on your Singapore driving license)

To join Shariot, simply download the official Shariot car sharing app, available on iOS and Android devices. Sign up using your Singpass credentials, fill in the required information, and complete the registration process seamlessly online

We pride ourselves on offering a 100% free membership that allows users access to the service without any membership fees or hidden cost. Deposits on the closure of a user's account are fully refundable. This is solely used as a recourse in the event damage, repairs or mishandling of our vehicles are done.

You can start driving immediately if you have a valid driver's license that is more than 1 year.

You have to agree to our terms and conditions prior to signing up. Please read the most updated version found at www.shariot.com/terms&conditions. Terms & Conditions are subject to changes.

Using the Shariot app, select Location followed by your selected Shariot Vehicle Class to view available vehicles in your area.Once your Shariot is selected, proceed to Payment. Users are encouraged to complete bookings within 5-minutes (as seen on reservation countdown) to ensure the availability of their selection. Once your booking is completed, you will receive a confirmation stating the time of reservation, vehicle model, location and the total amount paid.

Shariot allows for immediate bookings, as well as in advance bookings within a period of 2 months Shariot model types and vehicle classes offered are subject to availability and location.

The minimum reservation length for any booking is 1 hour.

Shariot has implemented a 2C2P system, allowing you to pay for their services using debit/credit cards. The booking amount will be charged to your card upon the completion of your trip.

Our rates are clear, concise, and simple. We currently offer 5-vehicle classes that determine the rate of the rental. Do Refer to Our Fleet page for our rates.

Collision Damage Waiver (CDW) reduces the insurance excess to both own damage and third-party damage by 50% in the event of an accident. Users are encouraged to select CDW on the Shariot app by selecting the CDW box the “Booking Summary” screen. CDW cost 10% of the total rental charges.

Shariot prides itself on having NO hidden charges. With Shariot, you only pay for the time you need. Shariot however does not cover incidental expenses such as fuel, parking, and ERP.

Changes to your booking are not allowed. If you wish to make changes to your reservation, you must first cancel and proceed in making a new booking.

During your booking, you are allowed to extend your trip at any point in time. Simply select Extend Trip to extend your booking for as long as you need. Latest booking extension possible will allow you to view the possible extension time available.

The user is then made to process an additional payment for the extended time added to the reservation.

Note: Changes to booking charges are not allowed. Rental charges from the current booking will carry over into the extended trip.

If there are no immediate options allowed for extending, this means that a member has already booked the vehicle. If this occurs, you are required to return the vehicle at the original trip's ending time. Failure to return the vehicle will incur late penalties.

Our Cancelation Policy is simple.

• Cancellation less than or before 24 hours will incur 80% of the rental charge.
• Cancellation between 24 to 48 hours will incur 40% of the rental charge.
• Cancellation more than or after 48 hours will incur a S$0.80 cancellation charge.
• Cancellation after the start time of booking is not allowed.

In the unlikely event of vehicle breakdowns before collecting your Shariot (and with no alternative vehicles made available) a full refund will be credited back to you.

In the unlikely event of a general breakdown during your reservation, (excluding accidents/faults caused by user) the remaining time will be refunded back to you.

Charges for all bookings will be deducted at the time of booking. In the event you cannot make your booking or you are running late, the full amount will be charged as stated in our cancellation policy. There will be no refunds made available.

Returning your Shariot late will incur late fees. For every 5-minute block (or part thereof) that you are tardy, you will be penalized SGD8.00.

To locate your Shariot after booking, visit the History Tab and select Active. Here you will be able to see the exact car park number, along with a deck and lot number. The details of the location can be found on the Current Booking screen.

To start your booking, you must first complete the check-in process. The vehicle can only be unlocked once check-in is successfully completed.

Locate the "tap here" link under the lock and unlock button to receive your entry code. The following screen should appear a code and instructions on how to unlock.

Before starting your trip, Shariot users are required to complete a short check-in to ensure user as the intended driver, the vehicles safety and general maintenance.

Users are expected to take an identifying photo of their face without concealing (excluding religious attire) to clearly identify them as the driver. This is to ensure the user of the Shariot account and the driver are one and the same. Failure to do upon investigation may result in the blocking or closure of users account upon investigation.

Users are expected to capture the exact four angles of the vehicle as outlined. This is to ensure the previous user has returned the vehicle in good condition. Users are also required to verify that the fuel gauge is at least at 1/4th quarter tank level.

With the start of every trip, users are encouraged to report any and all issues. Using the app, please go through the exterior and interior of the vehicle by taking photos of all the issues noticed such as dents, scratches, nonworking lights, or other damages.

Note: You do not want to be held responsible for any damage you did not cause, so remember to thoroughly check your Shariot’s condition at the start of every reservation. In your best interest, please provide us with as many details as possible.

Like any vehicle being driven, users should make the necessary adjustments to the rear/side mirrors as well as seats. This includes the adding of their NETS CashCard for parking and ERP gantries.

After you tap Start Trip or Connect to Car on the car detail page, and your driver's license is successfully validated, you'll be directed to the Fuel Gauge page.

1. Checking the Fuel Gauge
If the fuel tank is at least 1/4 full → Simply tap Skip to continue your trip.
If the fuel tank is below 1/4 → Please tap Report Fuel Gauge and upload a clear photo of the fuel gauge as proof.

2. Reimbursement for Low Fuel
If you encounter a vehicle with fuel below 1/4 tank and report it with a valid photo:
You will receive S$20 - S$35 worth of reward points credited to your Shariot account.
The reward points will be granted after our team has reviewed your report.

3. Petrol Top-up & Receipt Submission
If you top up fuel during your trip:
Please keep the original fuel receipt.
At the End Trip stage, you will be asked to upload the receipt through the app.

⚠ Shariot will not process or approve petrol reimbursements without a valid fuel receipt.

We strongly advice to check with our live chat agent in our app on the vehicle status. We will cancel the booking and reimburse the booking amount to your Debit/credit card if the car is not return in 15 minutes. Please take note that there will be no compensation provided for time loss as per clause 5.11.

Returning your Shariot requires the user to reach the returning lot to which the vehicle was retrieved. Once the vehicle is parked (with the handbrake on), please make sure to collect your belongings (including NETS CashCard), removing any trash and debris. Tap End Trip to begin the check out process. Before successfully ending your trip, users are required to verify they have returned the vehicle at one of the reserved Shariot carsharing lots.

Please return the car back to the same Shariot parking location where you picked it up from. If you are unable to park at our reserved lot due to another vehicle occupying the space, tap No when asked: “Have you returned the vehicle to the designated place?”.

In the provided space, indicate the Car Park Number, Deck Number, and Lot Number you have parked at.

Note: If determined by our Shariot team that the vehicle has not been returned to our designated spots due to negligence from the user, there will be a penalty charged to the users Shariot wallet.

To complete your trip, users are encouraged to take exterior photos of the vehicles 4 different angles as seen in the app. This is to ensure users are documented as returning the vehicle in a good condition.

Users are also encouraged to upload a photo of the current fuel gauge's level to document that they have returned the vehicle with at least a quarter tank full.

Once photos of the vehicle's state are submitted, proceed to the next screen. To end the trip simply Lock The Car Through The App. The trip is only complete once you have successfully locked the door and our message of End of Trip is displayed.

Sharioteer Tip: Returning just 10-minutes before the end of your trip is the best way to ensure there is time to remove all your belongings as well as thoroughly clean the vehicle for the next user.

Please contact our 24/7 customer support team immediately via the Live Chat function on the app. We will then send a signal to the vehicle to unlock the door for a brief period in order to recover your items. Alternatively, if there is a new user retrieving the vehicle for use, please seek out their assistance to gain access to your items.

Shariots can be parked anywhere but please note all parking cost will be borne by the user with the use of their NETS CashCard or by parking coupon.

Users of Shariot are required to pay for fuel using the correct fuel grade. The vehicles fuel-grade label is located on the inside of the fuel door. Vehicles must be returned with at least a quarter of a tank. Failing to do so will result in penalties.

Car washes, sanitation and all maintenance are to be done by the Shariot operations team. Weekly cleanings of our entire fleet are done to ensure our users the best driving experience.

Users are encouraged to use the provided resources to clean the vehicle after each use. If the interior of the vehicle is dirty upon retrieval (pet fur, cigarette ash, dirt, clutter, vomit, etc), please upload images as well as select the corresponding boxes as outlined during the check-in process using the app. A member of our customer service will respond and take the necessary actions to address your concern.

To ensure your account is not temporarily disabled, please make a payment within 5-days or at any AXS station.

If no payment is made in the allotted time, we will have no choice but to send your information to the authorities, where they will send you a fine notice separately.

All vehicles are maintained strictly by Shariot. Like any responsible driver, users must take note of the vehicle's engine temperature and warning lights that appear and alert us immediately. If warnings are ignored and there is a vehicle breakdown, any miscellaneous cost associated with its fix may be bore by the user.

Please report any issues to Shariot via our live chat function or send us an email at support@shariot.com. In extreme cases, users are encouraged to park the car and press the Emergency button.

Unlike other car sharing platforms, Shariot solely manages their own fleet of vehicles and functions at a higher rate of repair and maintenance, unseen in the transportation industry. Our focus and promise is ensuring Sharoiteers only the safest carsharing experience available.

In the unfortunate event you have been in an accident or vehicle breakdown, please press the Emergency button on the Shariot app. This button is to only be used in case of accidents, vehicle breakdowns, or any major issues you may be experiencing.

A member of our customer service team will contact you to assist you with your next steps.

Note: It is encouraged that users involved in a collision take clear photos of the damages and the accident scene for possible insurance claims. Unfortunately, no replacement vehicle will be provided for your booking(s).

Please get to safety and press the Emergency button in the Shariot app. A member of our support team will contact you immediately and inform you of your next steps.

Please take note the following:

1. Towing: $120
2. Tyre punctured: $90/each before GST.

Unfortunately, your Shariot account may have been blocked due to suspicious activity or due to a user infraction having been detected. Please use the Shariot app or shariot.com's to chat with our agents. Alternatively, users can email our team at support@shariot.com.

The options in Edit Profile can be used to update your contact number and email address.

If you would like to update other information including your residential address, please contact our 24/7 customer support team. Additional verification may be required. You may also send your request to support@shariot.com.

Click Account on the bottom far right of the app, Locate the Help Centre and click close account. Select your reason of leaving and close your account.

Your deposit should be returned 60-days after the closure of the account. The deposit will be refunded directly to the original form of payment. If you have not received your deposit, please contact our customer support by live chat or by emailing us at support@shariot.com.

Currently we do not provide car seats for children. Sharioteers are encouraged to buy and use their own.

Yes! Shariot does allow pets. Should you transport your pet, please be considerate of the next user that might be allergic to pet fur and clean up after. You will be fined SGD200 if there is fur found in the vehicle.

Smoking is strictly not allowed, even with the windows down. Customers caught smoking will be fined SGD500. Holding a cigarette outside the vehicle while driving is still considered smoking.

Click here to read more.

Please feel free to contact our support team at any time via our 24/7 live chat. Alternatively, you can email us at support@shariot.com. We will respond to your enquiry within 24-hours.Thank You!.